At Wharf Annex, we are committed to protecting your privacy and handling your data in line with UK GDPR.

What we collect: When you make an enquiry or booking, we collect personal information you provide, such as your name, contact details and booking information.

How we use it: We use your information to process and manage your booking, communicate with you about your stay, and meet our legal and accounting obligations. We only send updates or offers if you have opted in.

Payment data: Card payments are processed securely by our payment provider, Stripe. We do not store your card details.

Sharing: We do not sell or rent your data. We share only what is necessary with the service providers who help deliver your booking, such as our booking system (Smoobu) and our payment processor.

Data security: We take the security of your information seriously and use appropriate technical and organisational measures to protect it. Payment transactions are encrypted.

Retention: We keep your information only as long as necessary for legal and accounting purposes.

Your rights: You have the right to access, correct or delete your personal information, and to withdraw consent to marketing at any time. To exercise these rights, or for any questions, please contact us via the enquiry form on this site.

By booking a stay at Wharf Annex, you consent to the collection and use of your personal information as outlined in this policy.